Jillibo believes gaming should be a source of entertainment, not a source of problems. We provide powerful tools and resources to help you stay in control and set healthy limits.
Responsible Gaming means staying aware of your gaming habits, knowing your limits, and recognizing when gaming may be having a negative impact on your life. Jillibo is more than a gaming platform — we are committed to building a safe community where every player can enjoy entertainment with responsibility and control.
Online gaming is growing rapidly in Bangladesh, and we recognise that our players' wellbeing is our responsibility. We follow the guidelines of international responsible gaming organisations and invest in the welfare of every player.
When gaming shifts from entertainment to addiction, it can seriously impact family life, finances, and mental health. That's why Jillibo encourages every user to play responsibly and ensures the necessary tools and support are always within reach.
Gaming should be fun, relaxing, and entertaining — never a source of stress or financial hardship. Your well-being is Jillibo's top priority.
Jillibo has a dedicated team monitoring activity around the clock, 24/7, to ensure Responsible Gaming. They proactively step in when suspicious or high-risk gaming patterns are detected. We believe everyone deserves support and no one should face a problem alone.
Problematic gambling is not just about losing large sums of money. It is a psychological condition that develops gradually and is often difficult to recognise in oneself. If you notice any of the following signs in yourself or someone close to you, seek help right away.
If you notice 3 or more of the following signs, take a break from gaming immediately and seek professional support.
If you feel gaming is having a negative impact on your life, do not blame yourself. This is a treatable condition, and seeking help is a sign of strength, not weakness.
Not all gaming is the same. Understanding the difference between healthy gaming and problematic gaming will help you assess where you stand.
| Topic | Healthy gaming | Problematic gaming |
|---|---|---|
| Purpose | Entertainment & enjoyment | Chasing losses or escaping from problems |
| Time | Within the predetermined time | Hours on end, losing track of time |
| Money | Within the entertainment budget | Spending only what is needed |
| Consequences | Ability to stop at any time | Finding it difficult or impossible to stop |
| Feelings | Enjoying the game even when losing | Guilt and anger after losing |
Ask yourself the questions below. Answering honestly will help you understand where your gaming habits currently stand.
Have you ever spent more than you planned, even when you intended to stick to a specific amount?
Have you had conflicts with family or friends over your gaming?
Are you prioritizing gaming over work, studies, or sleep?
Have you ever increased your bets to try to win back money you lost?
Do you feel uncomfortable or anxious when you are unable to game?
Have you tried to stop gaming but found you couldn't?
If you answered "Yes" to more than three questions, please contact our support team or consider self-exclusion.
You are not alone. We are always here for you. Reach out to our support team with any concerns.
Powerful features designed for every player, putting you in complete control.
Set a daily, weekly, or monthly deposit limit. Once set, you will not be able to deposit beyond that amount.
Set a time limit for your sessions in advance. When time is up, you will be logged out automatically.
Suspend full account access for a set period (7 days to 6 months). This action cannot be reversed once initiated.
Close your account permanently or temporarily (30 days, 6 months, or 1 year). All gaming activity will be completely suspended during this period.
View a full record of your gaming activity, deposits, withdrawals, and win/loss history — for transparency and self-awareness.
If we detect suspicious gaming patterns, we will alert you immediately and offer support.
Jillibo is more than a platform — we are a community that looks out for one another. Don't hesitate to seek professional support when you need it.
Our dedicated support team is available 24/7. Reach us via live chat, email, or the support team for any concerns or questions.
Gaming addiction is a mental health issue. Consult a local psychologist or counselor. Most services are confidential and affordable.
Connect with like-minded people who are facing the same challenges. Join an online or in-person group.
Learn more about Responsible Gaming. Explore online guides, podcasts, and research articles.
Is a loved one struggling with gaming addiction? Get family-focused guidance and support. Walk the path to recovery together.
Reach out to mental health and addiction prevention programs in Bangladesh. Find government and NGO services available near you.
We are open about our policies and practices. No hidden terms — just honest, fair business.
We adhere to international regulatory standards and undergo regular third-party audits. Player protection is non-negotiable.
We do more than provide tools — we listen, we understand, and we care. Every player's well-being is our top priority.
Your data is encrypted and fully protected. We never share your personal information with third parties.
We listen to player feedback and regularly update our tools and policies. Your suggestions matter.
We put people before profit. Jillibo's core mission is to create a safe, fun, and responsible gaming environment for everyone.
At Jillibo, we believe Responsible Gaming is not just a policy — it's a way of life. Start today and take back control.