Jillibo Terms & Conditions — Complete User Guide

Welcome to Jillibo. These Terms & Conditions ("Terms") apply to the use of the Jillibo website and mobile application. Jillibo is an online gaming platform offering slots, Live Casino, Sports Betting, and a range of other gaming services to users in Bangladesh and beyond.

By creating an account on Jillibo, browsing the platform, or using any of our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the platform.

Jillibo reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. It is your responsibility to review this page regularly.

To create an account on Jillibo, you must meet the following eligibility requirements. Accounts cannot be created or used if these conditions are not met:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in the country or region where you reside.
• Each individual may register only one account. Holding multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You are responsible for keeping your account login credentials confidential. Sharing them with anyone else is strictly prohibited.
• Accounts may not be transferred or sold to any third party.

As part of the identity verification (KYC) process, Jillibo may request a national ID, passport, or other documents at any time. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.

Deposits and withdrawals on Jillibo can be made via mobile banking, bank transfer, and e-wallets. All transactions are processed through secure, encrypted channels.

• The payment method used for deposits must be registered in your own name.
• Deposits from third-party accounts are not accepted.
• Account verification must be completed before a withdrawal can be processed.
• Each withdrawal request typically takes 1–48 hours to process.
• Minimum and maximum deposit/withdrawal limits are set and displayed on the platform.
• Suspicious transactions will be investigated in accordance with our anti-money laundering policy.

While Jillibo does not charge any additional transaction fees, your payment provider may apply their own charges. Jillibo is not responsible for any such third-party fees.

Jillibo regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, detailed on the relevant offer page. General bonus policy is outlined below:

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw a bonus, you must meet the applicable wagering requirements. Typically, you will need to wager the bonus amount 20–40 times.
• Withdrawals are not permitted until all wagering requirements have been fulfilled.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire automatically once the deadline passes.
• Jillibo reserves the right to void any bonus if abuse or fraud is suspected.

Jillibo works with internationally licensed game providers. All games use Random Number Generator (RNG) technology, ensuring outcomes are fully fair and independently verified.

• Game outcomes are determined by RNG technology and cannot be manipulated in any way.
• The RTP (Return to Player) rate for each game is listed on its game page.
• If a game is interrupted due to a technical issue, it will be resolved in accordance with jillibo's policy.
• The use of any software or bots during gameplay is strictly prohibited.
• Exploiting system vulnerabilities or bugs for unfair advantage is prohibited and will result in account termination.
• Using multiple accounts to claim bonuses or engage in fraudulent activity is strictly prohibited.

In Live Casino games, the dealer's decisions and table rules are final. Any disputes will be resolved by reviewing the game log.

Jillibo firmly believes that gaming is a form of entertainment, not a source of income. We are committed to the mental and financial well-being of every player.

• Players can set their own daily, weekly, or monthly deposit limits.
• You can take a temporary or permanent break using the self-exclusion option.
• Jillibo only permits accounts to be held by individuals who are 18 years of age or older.
• If signs of gaming addiction are observed, our support team is available to provide immediate assistance.
• If needed, we will refer you to professional support organizations.

Jillibo reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause within these Terms & Conditions.
• Providing false information or committing identity fraud.
• Operating multiple accounts.
• Using bots, scripts, or automated software.
• Abusive behavior toward other players or staff.
• Suspicious financial transactions or concerns about money laundering.

You may also request account closure at any time by contacting our support team. Before the account is closed, you will be given the opportunity to withdraw any eligible balance (provided no violations are present).

Jillibo takes the protection of your personal information seriously. For full details on how we collect, store, and use your data, please refer to our Privacy Policy.

• Your data will be used solely for service delivery, KYC verification, and legal compliance purposes.
• Your information is never sold to third parties for marketing purposes.
• Your information is stored on servers secured with SSL encryption.
• You may contact the support team to request a correction or deletion of your personal data.

All content on the Jillibo website and app — including logos, images, text, designs, and software — is protected under the intellectual property rights of Jillibo or its respective licensors.

• No content from Jillibo may be copied, distributed, or used for commercial purposes without prior written permission.
• Unauthorized use of Jillibo trademarks or logos is strictly prohibited.
• Reverse engineering or decompiling the platform's software is strictly prohibited.

Jillibo reserves the right to modify, amend, or update these Terms & Conditions at any time. Notice of significant changes will be posted on the platform.

• Continued use of the platform after any changes have been made constitutes your acceptance of the updated Terms & Conditions.
• If you have any questions or disputes regarding the terms, please contact our support team.
• All disputes will first be addressed through negotiation.
• The English version of these Terms & Conditions shall serve as the governing document.