Jillibo Privacy Policy — Your data is completely safe with us

Welcome to Jillibo. This Privacy Policy ("Policy") explains how Jillibo collects, processes, stores, and safeguards your personal information. We believe privacy is not a privilege — it is your fundamental right.

This Privacy Policy applies whenever you use the Jillibo website or mobile app, create an account, or use any of our services. By using the platform, you are considered to have accepted this Policy.

Jillibo fully complies with international data protection standards and operates in accordance with Bangladesh's applicable digital security laws. Your data is encrypted at every stage and stored on secure servers.

Jillibo collects various types of information necessary to deliver our services, meet legal obligations, and ensure security. We only collect data that is essential to operating the platform.

• At Registration: Name, email, phone number, date of birth, address, and password.
• KYC verification: Copy of national ID, passport, or driving license.
• Transactions: Deposit/withdrawal method, account number, transaction ID.
• Automatically Collected: Cookies, log files, device fingerprints, browsing history.
• Contact: Records of chat and email exchanges with the support team.

Jillibo uses your personal information solely for the purposes listed below. We do not use your data in any other way without your consent.

• Account management: Creating, verifying, maintaining, and updating your account.
• Service Delivery: Game access, deposit and withdrawal processing, bonus management.
• Security & Fraud Prevention: Detecting unusual activity, identifying multiple accounts, and preventing money laundering.
• Legal obligations: Complying with KYC/AML regulations and submitting required reports to regulatory authorities.
• Customer Support: Answering your questions, resolving issues, and providing technical support.
• Marketing Communications: Informing you about promotions, bonus offers, and new features (with consent only).
• Platform Improvement: User experience analysis, bug fixes, and new feature design.
• Responsible Gaming: Identifying signs of addiction, enforcing limits, and activating self-exclusion.

We never sell your data or share it with third-party advertising networks without your permission. For every use of your information, we follow a data minimization principle — meaning only what is strictly necessary is used.

Jillibo shares your information only in limited circumstances and exclusively with necessary third parties. We never sell or rent your data.

• Payment Processor: Shared with payment gateways and banks to process deposits and withdrawals.
• Game Provider: Minimal data is shared with licensed game developers to manage game sessions.
• KYC services: A trusted third-party KYC service is used for identity verification.
• Legal authorities: Shared with the relevant authorities when required by legal order, court directive, or regulatory obligation.
• Cloud Services: Trusted cloud providers are used for data storage and server management.
• Analytics tools: Analytics software is used to monitor platform performance (non-personal data only).
• Merger/Acquisition: If jillibo merges with or is acquired by another company, your data may be transferred to the new owner.

Before sharing your information with any third party, we verify their security and privacy practices. No third party may use your data for their own marketing purposes.

Jillibo applies the highest technical and organizational security measures to protect your data from unauthorized access, loss, or damage.

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive data is encrypted when stored.
• Firewall & Intrusion Detection: Robust firewall and IDS/IPS systems are active at the server level.
• Access control: Access to data is restricted to authorized personnel only.
• Regular Audits: Third-party security audits and penetration testing are conducted regularly.
• Backups: Regular automated backups are taken and stored in a separate, secure location.
• Two-Factor Authentication: 2FA is available to enhance account security.

Data Retention Period: We retain your data for as long as your account is active or as required by law. After account closure, financial transaction records are kept for a minimum of 5 years in compliance with anti-money laundering regulations.

While we apply the highest security standards, 100% safety on the internet can never be guaranteed. We strongly recommend not sharing your login credentials with anyone and changing your password regularly.

Jillibo uses cookies and similar technologies to enhance your browsing experience, monitor platform performance, and remember your preferences.

What Are Cookies? Cookies are small text files stored on your device that help websites recognize you.

• You can block or delete cookies at any time through your browser settings.
• Blocking essential cookies may cause certain platform features to stop working.
• We do not use third-party advertising cookies.

Jillibo respects your right to privacy and, in accordance with international data protection laws, grants you the following rights.

To exercise your rights, please contact our support team. We will respond to your request within 7 business days. In certain cases — such as where legal obligations apply — we may not be able to fully delete your data.

Jillibo is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. Age verification is mandatory at registration and is reconfirmed during the KYC process.

• We verify the date of birth of all new users.
• Age is verified through government-issued ID during the KYC process.
• If we become aware that a minor has created an account, it will be suspended immediately.
• If a parent or guardian suspects their child has created an account without permission, please notify us immediately.

We work with local and international organizations to prevent underage gambling and apply additional verification in suspicious cases.

Jillibo reviews and updates this Privacy Policy on a regular basis. Changes may be made for legal, regulatory, or business reasons. The latest version is always published on this page.

• Minor Changes: Minor updates for clarity or corrections may be made without prior notice.
• Significant Changes: If there are significant changes to your rights or how your data is used, we will notify you by email or site notification.
• Effective Date: The "Last Updated" date will be clearly indicated for every update.
• Continued use: Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you disagree with any changes, you have the right to close your account and stop using jillibo. Even after account closure, some data may be retained as required by law.

If you have any questions, concerns, or requests regarding this Privacy Policy, we're here to help. You can reach the Jillibo Privacy Team through any of the following methods.

• Email: [email protected] (shown as text only)
• Support Team: [email protected] (shown as text only)
• Live Chat: Log in to the platform and access 24/7 live chat support.
• Account settings: Manage your information from the "Privacy Settings" section of your account.
• Response Time: We typically respond within 24-48 hours; complex requests may take up to 7 business days.

We take all privacy and data protection inquiries seriously and aim to resolve them as quickly as possible. Earning and maintaining your trust is central to Jillibo's mission.